How to Enable, Publish & Deploy Your Chatbot
Top GuideStep-by-step instructions on enabling public access, obtaining the website embed code, and configuring domain security.
1. Activating Public Access in Step 4
When you create a new chatbot or edit an existing one, Step 4 of the wizard controls deployment state. By default, new bots are in staging mode so you can test them internally. Once tested:
Navigate to Chatbots in your department sidebar and open the wizard.
In Step 4, flip the switch to ON and click Save & Deploy.
2. Copying the Web Widget Snippet
Paste the following code snippet immediately before the closing </body> tag on your website:
<!-- Knowledgebase AI Chatbot Widget -->
<script
src="https://api.yourdomain.com/static/widget.js"
data-chatbot-id="YOUR_CHATBOT_UUID"
data-primary-color="#2563eb"
defer>
</script>3. Configuring Allowed Domains
To prevent unauthorized websites from embedding your chatbot, add your verified hostnames under Allowed Domains (for example: mycompany.com, app.mycompany.com).
4. Pausing or Disabling Chatbot
If you need to perform maintenance or update documents without deleting the bot, click Suspend Chatbot on your chatbot dashboard. Visitors will see a maintenance message, and queries will pause until reactivated.
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